Area Agency on Aging



































































































Q & A
What is a Care Manager?
A geriatric care manager is a professional who specializes in assisting older persons and their families in meeting their long-term care needs.
FGCMA members have training in gerontology, social work, nursing, and/or counseling. They have extensive knowledge about the costs, quality, and availability of services in their communities. FGCMA’s Online Membership Directory provides a list of names and contact information of qualified care managers in your area and throughout Florida.

Services Provided:
Geriatric care managers help families adjust and cope with the challenges of aging by:

  • Conduct care-plan assessments to identify problems, eligibility for assistance, and need for assistance;
  • Screening, arranging, and monitoring in-home help or other services;
  • Review financial, legal, or medical issues and offer referrals to geriatric specialists to avoid future problems and conserve assets;
  • Provide crisis intervention;
  • Act as a liaison to families at a distance, making sure things are going well and alerting families to problems;
  • Assist with moving an older person to or from a retirement complex, care home, or nursing home;
  • Provide consumer education and advocacy;
  • Offer counseling and support.

  • Care managers assist older adults and families with a number of personalized services. Some of the more popular services provided are:


    • Comprehensive assessments.
    • Individualized care plans.
    • Coordination of community, social, medical, financial and legal services.
    • Concierge services
    • Crisis intervention.
    • Help locating assisted living facilities, nursing homes and retirement communities.
    • Relocation assistance
    • Money management, record organization & bill paying.
    • Professional Guardianship
    • Assistance with Insurance claims and benefits.
    • Application assistance for community benefits.
    • Medicaid planning and coordination with elder law attorneys.
    • Act as a liaison to families at a distance, making sure things are going well and alerting families to problems.
    • Supervision of home repairs, maintenance and modifications.
    • Telephone reassurance and social interaction visits.
    • Pet care coordination.
    • Counseling and support.
    • Advocacy and consumer education.
    • Care checks and advocacy for clients in long term care facilities.
    • Employee assistance programs and seminars.
    • Consultations.


    Q. How can a care manager help?
    A. A care manager should be a trusted adviser uniquely qualified to assist you and your family with difficult choices.
    As professional consultants, they help guide families through complicated medical and long term care systems, help avoid costly mistakes and ensure needs are met with appropriate services, products and sometimes placement.

    A care manager knows the local community and its resources. They act as an advocate for vulnerable clients in difficult situations. Care managers can anticipate potential concerns and identify resources to make a real difference in the lives of older adults.

    Q. When should I call a care manager?
    A. The best time is before a crisis. Pre-planning can save money, time and worry about what to do when the unexpected happens. By hiring a care manager to assist you, a plan/help will be in place to manage a crisis. If you have concerns or questions about the well-being of your loved one, you should contact a care manager without delay.

    Q. What is an Assessment?
    A. The assessment is comprehensive and individualized, usually provided in the older adult's home, to offer a thorough understanding of the client's situation. The assessment addresses: medical; nutrition; activities of daily living; cognitive; psychological and social functioning; legal and financial status; and safety and environmental needs. The assessment is reviewed with the client (as appropriate), and the family (or other stake-holders) to develop a comprehensive plan to address client needs.

    Q. What is the difference between home care agencies and professional care management?
    A. Home care assessments follow specific guidelines pertaining to their individual services. A professional geriatric care manager's assessment is comprehensive. We can assess, coordinate and assist clients with all aspects of care. Care managers work with home health agencies, doctors  and community resources to assure services are beneficial, satisfactory and appropriate. They may direct the “flow” of services to ensure that everyone is working for the benefit of the client.

    Q. How can care management save me money?
    A. Costly mistakes can be avoided when needs are accurately assessed and appropriate care is in place. Locating and coordinating services can be a very time consuming and frustrating for families. We can help you avoid missed time from work, emergency trips home, and negotiate rates with providers. We recommend services and products specific to your needs and maximize value for your expenses.  

    Q. What can I expect after the assessment ?

    A. Following the assessment, and implementation of the care plan; ongoing services and care checks may be scheduled to monitor services and that needs are met. By maintaining and growing a relationship/level of trust, the care manager can better assess and meet the changing needs of the client. Ongoing services should be discussed and approved by appropriate parties.      

    Q. How do you get a difficult client to accept help?
    A. Care managers are very successful at getting resistant clients to accept help, and have the sensitivity and skills to communicate with the elderly. Older adults may try to hide problems or private matters from their family and often feel more comfortable having an honest conversation with a professional about their difficulties. Care managers help older adults and their families communicate in a manner that is productive for all involved.

    Q. What areas do you serve?
    A. West Florida Care Management serves the Tampa Bay Community and surrounding areas.


    West Florida Care Management

    PO Box 4308, Seminole, FL 33744 • (727) 595-8825 or (727) 422-1245